TESTIMONIALS
Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

"I passed by my local Harley Dealership and drove an hour and a half to purchase my new bike through Performance HD. Not only did they offer me top dollar for my trade, but they did not play games with the numbers either. My salesman Chris worked with Bruno to tell me the exact figures in a quote. Before I purchased the bike I checked other dealers to make sure they were not bumping up the price on the new bike to cover the difference on my trade. They actually beat other dealers price even when I told others that I was paying cash with no trades. During the signing, all of the numbers matched exactly what I was quoted without any games. They also delived my bike and picked up my trade free of charge due to an injury I had that kept me from riding at the time of purchase. Great job guys. Thank you for the great experience!"
By: Brad    Chaumont, NY
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"Walked in at 5:45 on a Friday night with wing ding going on just down the street, they close at 6:00. By 6:15 I was the proud owner of my first Harley! They all stayed over to help me to pick out a helmet, and let my Wife take some photo,s of me on MY bike, I love it! thanks you guys, one more notch on my bucket list."
By: Bear    fulton, NY
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"Have been going to PHD now for @ 16 years. Dennis has always been there and been super to me & my family. Service folks have always bent over backwards to attend to any service needs. I have bought my last 4 bikes from PHD. Just picked up an '11 Ultra Limited and Dan, Mitch, & Bruno made it smooth as silk. Just want to say that although PHD has a SUPER facility and sells the GREATEST motorcycles in the world, that it's the PEOPLE there who make the place what it is. Thanks!"
By: Tim    Cicero, NY
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"I bought the bike in Boston, 2001 FLHTPI in 07 and Dan, Nikki and crew have been servicing and fixing (thank god for esp warranty) "JACK" ever since. Nothing but professionalism here, thanks I don't like taking my family just anywhere but y'all make me feel safe. Craig "
By: craig    rome, NY
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"the guys and gals at phd are just like family. i'm so happy I have done my dealing with Dan and Chris in Sales- words couldn't express it. If parts aren't available I get them in a couple of days, service with Dan and Tony can't be better. And the girls at the motor clothes are always there to help. My family and friends feel welcome when we visit and warm when we leave. Dave has certainly earned his 5 star rating."
By: ken    oswego, NY
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"Mitch, Dan, And Bruno made my wife and me feel like we were thier most important customer. We cant express how happy we are with our new Ultra Classic and the service we recieved. Looking forward to many years of friendship with all the people of Performance Harley."
By: Mark & Lorie    Earlville, NY
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"I have been getting parts & accessories from Performance for many years. I must say that Dave Sedlack is one of the reasons I started riding over 40 years ago. "Easy Rider", "Then came Bronson" and a very young Mr. Sedlack doing burnouts and wheel stands on a Sportster on Loehr Ave in Syracuse are just a few reasons."
By: James    E. Syracuse, NY
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"I was just passing thru stopped to eat a a near by resturant and my bike wouldn't start so I pushed on over to there shop and it turned out to be the alarm system they had it running in 15-20 mins and was no charge you guy's are great thanks for your great service !!!!"
By: Bruce    San Diego, CA
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"All the folks in the Service Dept were very friendly and helpful. I had very bad experiences from another Harley Dealer up north with poor service. The bike was in 3 times for an issues that they were not able to repair. Your staff had the issue fixed in 5 minutes replacing a faulty switch under warranty. Thank you very much for the quick scheduling and superior service. I am recommending you to all my friends. "
By: Anonymous    Sandy Creek, NY
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"Once you purchase your bike, you become part of the performance family. From my salesman Paul Sprague and finaning Dick Altron to service Niki Synder they remember who you are and treat you like family. Thanks for the experience!!! Brad Curtis"
By: Brad    Marietta, NY
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"Hello David, Occasionally, you run across folks who provide an extra measure of service and assistance over and above what is required and that should not go unrecognized. Such was the case with my new 2009 FXDC Dyna Super Glide reslpendent in its new custom two-tone paint job. It was delivered in perfect order and I am very pleased with the way the paint turned out. Many thanks to both you and Dennis for all of your help with the details of this project. Particularly Dennis for the great patience he exhibited during my lenghtily paint selection process! In fact, all of your staff has been a pleasure to work with during this purchase. I'm looking forward to many pleasureable miles aboard the new FXDC this summer!"
By: Gary    liverpool, NY
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"I drove from Rochester to Syracuse because I found a great deal on one of their bikes. The sales and finance team was fantastic, they put the deal together for me over the phone and within 24 hours I was riding home on my new bike! I was also pleasantly surprised by their store, it was a awesome! Thanks for the great deal guys! "
By: Evie    Rochester, NY
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"The service department after the sale was freindly. Warranty and repair work performed was done on time and in a professional manner. Will use again."
By: Anonymous    syracuse, NY
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"Took my bike up last friday to have cruise control installed and an oil change. Not only was the install price VERY reasonable, but the work was done on time. And to my surprise, when I picked up my bike the next day, it had been washed and detailed, no extra charge. Its nice in this day and age to get cool surprises like that. The place was clean, neat, and well staffed. You guys ( And girls, have to be fair) are the BEST !"
By: Bill    Waterloo, NY
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"The staff at Performance HD bends over backwards to ensure you are happy with every aspect of the sale from pricing to delivery. But they always go way beyond that and make sure you are as happy with the service as well, which is just as important. I have purchased four bikes from them and will only buy my HD's from Performance HD!! The showroom is beautiful and your store is a tribute to what Harley Davidson has always been about; Satisfaction and the American experience!!! Thank you Dan, Mitch and David! "
By: Charles    DeRuyter, NY
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"My buying frenzy began in May and ended in October. When the dust settled I had bought and traded "3" bikes. I finally own an Ultra. I loved doing business w/ all the staff,they were great. I look forward to the riding season in `09. thanks Carl Wessing"
By: Carl    syracuse, NY
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"bought my third bike from performance and this was the best experiance yet hats off to dave s and dan carfi great deal and a great crew. ken yackel"
By: ken    liverpool, NY
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"My experience was awesome from sales to service. I wouldn't go anywhere else to purchase or service a bike. The staff at PHD are absolutely phenomenal; friendly,reliable, and they make the experience of owning and riding a real pleasure."
By: Kathy    Syracuse, NY
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" Went to the open house at Geneva. Was dissapointed. Made the drive to Performance, and bought a bike that afternoon. Didn't plan on buying then, but I think I have found the perfect bike for my wife and I. I have made the 59 mile one way trip for various parts and boots. Now I'll be back for your service dept. Both salesman Jason, and finance managerDan were excellent and very plesent and helpful. Keep up the awsum work guys!"
By: Bill    Waterloo, NY
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"Hello Dave, Almost two years ago to this day, my '98 XLH suffered a major and somewhat unusual transmission failure and in the process, damaged several lower end engine parts.With your assistance in obtaining the needed parts from H-D,combined with Tony's outstanding technical/mechanical skills and probably some of your own deep knowledge of H-D powerplants as well, you provided a nearly total engine rebuild that has run flawlessly for the last two years and thousands of miles. Not one problem of any kind. Great service, to say the least! Many thanks, Gary"
By: Gary    liverpool, NY
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"From beginning to end was a Great Buying Experience.They want to earn your business.I'm a Very Satisfied Customer,was worth the trip.Thanks guys."
By: Dan    Adams , NY
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"BOB AND DENNIS WENT WAY OUT OFF THIER WAY TO HELP FIND PARTS FOR A BROKEN TRIP OD ON MY ULTRA THIER CUSTOMER SERVICE SKILLS FAR EXCEEDED NORMAL EVERY DAY SERVICE . THANKS AGAIN, KEN YACKEL"
By: kennrth    liverpool, NY
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"I came from Buffalo to Performance HD to get the best deal around. "
By: Anonymous    Buffalo, NY
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"The best motorcycle buying experience ever!!! From Jason my salesman to Dan in F&I--- you guys ROCK!!!"
By: John    Syracuse, NY
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